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Overview

At Wear The Islands, every piece is made to order especially for you. We partner with trusted production and fulfillment providers to create and ship your apparel, which means we don’t maintain traditional warehouse inventory.

Because our products are made specifically when you place an order, we generally do not accept returns or exchanges due to a change of mind, incorrect size, colour preference, or ordering the wrong item.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Send an email to info@weartheislands.com within 30 days of delivery and include:

Please do not return an item before contacting us. We will review the issue and determine the appropriate resolution.

If the item is confirmed to be defective, damaged during production or delivery, or was sent incorrectly, we may provide a replacement or refund at no additional cost to you.

Returns for Change of Mind

Because our products are made to order, we generally cannot accept returns simply because you:

Please carefully review the product description, size guide and order details before completing your purchase.

If you are unsure about sizing, we recommend checking the size chart provided on the product page before ordering.

Incorrect Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to our fulfillment provider because the address provided was incorrect or incomplete, we may be able to arrange a replacement shipment. Additional shipping or fulfillment costs may apply.

If you notice an error in your shipping address immediately after placing an order, please contact us as soon as possible at info@weartheislands.com.

We cannot guarantee that an address can be changed once an order has entered production or shipping.

Order Cancellations

Our products may enter production shortly after an order is placed.

If you need to cancel or change an order, contact us as soon as possible at info@weartheislands.com

We will do our best to accommodate cancellation requests received before production begins. Once an order has entered production, we may be unable to cancel it.

Refunds

If a refund is approved, the refund will be issued to the original payment method used to place the order.

Once processed, the time it takes for the refund to appear in your account may depend on your bank, credit card provider or payment service.

Wear The Islands is not responsible for delays caused by your financial institution or payment provider.

Lost or Stolen Packages

Once an order has been shipped, customers are responsible for providing a secure and accurate delivery address.

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbours and your local delivery provider.

If you believe your package has been lost in transit, contact us at info@weartheislands.com so we can review the shipment details and determine what assistance may be available.

Wear The Islands is not responsible for packages that are confirmed as delivered to the address provided at checkout or packages that are lost or stolen after confirmed delivery.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees or other charges imposed by their destination country.

These charges are not included in the product price or shipping cost unless specifically stated at checkout.

Wear The Islands cannot guarantee that international orders will not be subject to additional customs or import charges.

Product Colour and Appearance

We make every effort to display product colours and designs as accurately as possible.

However, colours may appear slightly different depending on your monitor, device, lighting conditions and the particular garment or printing process used.

Minor variations in colour, placement or appearance that result from the production process do not necessarily constitute a defect.

Print-on-Demand Products

Wear The Islands uses print-on-demand production, meaning products are created after an order is placed rather than being mass-produced and stored in advance.

This allows us to reduce excess inventory and create designs specifically for our customers.

Because products are produced individually, we cannot guarantee that every item will be identical to another item purchased at a different time. Minor variations can occur during manufacturing and printing.

How to Contact Us

If you have an issue with your order, please contact us at:

Email: info@weartheislands.com
Website: Wear The Islands
Website: weartheislands.com

Please include your order number in your message so we can assist you as quickly as possible.

We review every issue individually and will work with you to find a fair resolution when something goes wrong with your order.